Posted tagged ‘Roslyn McLeod’

Austria Center Vienna demonstrates best in class digital infrastructure

October 17, 2016

Austria Center Vienna demonstrates best in class digital infrastructure

INCON has published its latest best practice case study which features the 2016 digital infrastructure award winners, the Austria Center Vienna. The award, now in its third year, celebrates best in class Digital Infrastructure in meetings venues around the world. The Case Study identifies three distinguishing features of the Austria Center Vienna to demonstrate why it won the award and what makes it a digital leader in the global meetings industry.

The 2016 Winner Case Study covers the effective digital strategy and unrivalled WiFi implemented by the Austria Center Vienna as well as the trusted international IT Partner H82 that supports the award winning WLAN infrastructure.

Roslyn McLeod, INCON Co Chair said: “We are delighted that Vienna has won this year’s award they were by far our strongest entry. We hope that meeting venues will review our series of digital infrastructure case studies and review their digital infrastructure accordingly ”.

Susanne Baumann-Söllner, Managing Director of the Austria Center Vienna commented “I’m very pleased that our efforts of the past few years are now clearly bearing fruit. Especially in the last three years we have shown just how effective the Austria Centre Vienna is at staging successful international congresses. So winning the Digital Infrastructure Award is a success that also demonstrates the excellent standing the Austria Center Vienna when it comes to digital infrastructure at large-scale national and international conferences. These developments are striking the right note with customers and delegates. I am also very delighted with the faith that our IT-partner H82 is pulling in the same direction as us. Together we succeed to realize great innovations – such as the awarded high quality WLAN for 20,000 participants”.

The Case Study can be found on the INCON website:

More information about the award is available at:

Why Darmstadtium won top honors for its outstanding digital infrastructure?

November 4, 2014

Why Darmstadtium won top honors for its outstanding digital infrastructure?
INCON, the Global Partnership of leading Conference Organisers chose the darmstadtium as the 2014 winner of the INCON Digital Infrastructure Award. The darmstadtium overcame strong competition from the Melbourne Convention and Exhibition Centre and the Amsterdam RAI Exhibition and Convention Centre, which were recognised as 1st and 2nd runners up for the 2014 award. As nominations open for the 2015 award, INCON has developed a best practice case study to explain how the darmstadtium was selected from such an outstanding group of award entries from many major international convention centres around the world.
The INCON Award rests on a simple principle that meetings are better when a first class digital infrastructure is made available along with applications and tools that enhance the delegate productivity and experience. Roslyn McLeod, INCON Co Chair explains “INCON hopes that this case study will serve to inspire and inform convention centres and hotel conference venues as they strive to put cutting edge digital infrastructure services in place.”

The call to entry for the 2015 INCON Digital Infrastructure Award will open on 3rd of November. This year, INCON has opened the award to two categories:
Convention Centres
Convention Hotels
On 3 Nov, application forms can be downloaded from the INCON website: There is no entry fee. All it takes for a venue to be considered is a completed application. Once all the applications are received, the judges will review them and the winners will be announced in May 2015.

The case study is available to download here:

INCON is a partnership of the world’s leading conference organisers and event management companies. The partnership covers 170 destinations and employs a total of 3,000 staff. INCON has substantial purchasing power and organises annually 10,000 projects, serves 3 million delegates, and manages budgets in excess of €1 billion.
About Darmstadtium
Resources and images are available from

Contact Person:
Angela Guillemet, Executive Director of INCON
Tel: +353 86 311 40 67 // //


September 24, 2014

Monday 3 November 14.00-17.30, Antalya, Turkey

PCO Focus: Association Meetings = Risky Business for PCO’s?

Session leaders:
Roslyn McLeod, arinex, Australia
Michel Neijmann, K2 Conference & Event Management Co., Turkey [IAPCO President]
André Vietor, Barceló Congresos, Spain [Chair IAPCO Training Academy]

Specifically designed for meetings management sector delegates; also of interest to other delegates wishing to gain deep understanding of PCO issues.
ICCA and IAPCO have collaborated to organise this extended, in-depth session on some of the most critical issues facing the meetings management professional today, especially in relation to the international association market. Using IAPCO’s extensive educational and research resources, you will learn new ways to structure your business, to negotiate with clients, to draw up effective strategies, and to reduce risk.

Key topics:
Topic 1:

“Have associations become too vulnerable or risky for PCOs to handle?”
Session leader: André Vietor
Are associations too reliant on single events and push their partners, in particular PCO’s, to carry more and more risk on their shoulders? Is it the responsibility of the PCO to take on risk for association meetings? Will it be profitable in future to provide certain services to associations? Is the full service PCO model dead in the association sector? And, most importantly, how are we able to increase our profit margin by providing added value services to our clients? These are only a few of the critical questions PCO’s will have to ask themselves in order to adapt to a business model that works for each individual company. The objective of this session is to debate and to identify how we as a professional community (not individual corporations) effectively communicate our value to clients and to analyse to what extent taking on risks by PCO’s really pays back.

Topic 2:
“How do you report your performance to your clients?”
Session leader: Roslyn McLeod
How does a client distinguish between tenders to decide the best value PCO appointment for their needs? What are the deciding factors and how does the PCO guide this process to win the business? Does transparency correlate with quality – how is this detected at selection stage? Does the client need a bad experience to recognise a good opportunity or is the ‘good opportunity’ a bad experience? How does a PCO report performance to their clients when tendering and when the job is complete?

Topic 3:
“The times are changing – and so must we. Changes in the meetings industry and their impact on conferences, planners and suppliers”
Session leader: Michel Neijmann
This is a follow up to the debate and outcomes from an IAPCO session run during IMEX America. The original debate was focusing on the changing needs and demands of conference delegates as well as those of sponsors and speakers. Today they all have different and most probably higher expectations than just a few years ago whilst industry regulations are shaping a new conference management environment. These changes will have a major impact on the business model not only of PCO’s and planners but other partners within the meetings supply chain. We will share with you the results and focus on some of the findings in more depth, whilst providing an opportunity for delegates to raise other critical issues that were left out in the previous discussion.

For further information, please contact

Election of first member from Asia to IAPCO Council in 20 years

March 28, 2013

March 2013

Election of first member from Asia to IAPCO Council in 20 years

Kayo Nomura of Congress Corporation, Japan, was unanimously elected as a new member of the IAPCO Council at the recent General Assembly in Dublin, and becomes the first elected Council member, in the last 20 years, from Asia. Although she formally joined Congress Corporation in 2001, Kayo’s career in conferences and events traces back to December 1997, to her first involvement in a large-scale international conference – the Third Session of the Conference of the Parties to the United Nations Framework Convention on Climate Change (COP3), in Kyoto, Japan. This relevant meeting is better known as the ‘Kyoto Protocol Conference’.

Since that meeting, Kayo counts herself fortunate enough to have been involved in many different types of conferences during her career. “In this business, I enjoy accomplishing each individual project, respectively, through which I can meet people in a diverse range of fields and acquire a variety of expertise,” she said. “And now I would like to try to give back and contribute more to the industry, in particular to IAPCO. I have a true Asian background and I hope I can bring some new perspectives to this wonderful association, which I cherish so much. I am delighted to be elected to Council to achieve this aim.”

In other changes to the IAPCO Council, Roslyn McLeod, arinex, Sydney, stepped down after 11 years’ service; Nicky McGrane, Conference Partners, Dublin, was officially elected to Council following her previous year as a co-opted member, as co-host of the 2013 Dublin Annual Meeting. Sarah Markey-Hamm, ICMS Melbourne, was co-opted to Council as the host of the 2014 Melbourne Annual Meeting & General Assembly. All other Council members remained in post or were re-elected.

INCON publishes Expert Article on Drivers of Change in the Meetings Industry

March 5, 2013

INCON publishes Expert Article on Drivers of Change in the Meetings Industry
INCON, the dynamic partnership of the world’s leading conference, event and destination management companies met in Lisbon from 18th-19th February for its annual University and Leadership retreat. INCON teamed up with the Lisbon Convention Bureau and Tivoli hotels to organise a Meetings’s Industry seminar. INCON’s local partner Aim Group International Lisbon office managed all aspects of the meeting and brought all the groups together. The meeting gathered a broad group of key stakeholders from the Lisbon’s meetings industry to discuss ways to build joint strategies for the future and debate how to attract more international meetings to the city. The seminar included presentations from senior level speakers from across Europe and as far afield as Australia. The seminar concluded with a stimulating workshop where a number of actions were agreed to ensure that Lisbon maintains it leadership position as a top meetings destination.

Francisco Moser, President, Lisbon Convention Bureau commented “we are grateful to INCON for coming to Lisbon and helping share their expertise and perspectives to ensure strategies are in place to secure Lisbon’s position in the top 10 global destinations in coming years.

Roslyn McLeod, Managing Director of arinex and Co-Chair of INCON states, “Lisbon is on track to escalate its position to a higher ranking as an international meeting destination. More than just passionate, enthusiasm our recent visit highlighted a combination of compelling factors that will attract more meetings to the city. Safe, easy proximity across the city and to the convention center, good hotels and attractive pricing in a charming European environment make Lisbon an appealing destination. The INCON Partners chose Lisbon to have their winter meeting to experience the changes taking place in the Lisbon landscape and came away with positive impressions to invite future business.”

Susanna Tocca, Managing Director, AIM Group International Lisbon commented ‘We were thrilled with the opportunity to welcome all the leaders of INCON to our City. We need all their voices to raise the profile of Lisbon and to communicate its splendid facilities and attractiveness for Congress organizers and delegates alike”
Press enquiries can be taken as follows:

Angela Guillemet
Executive Director, INCON Group
Tel: +353 1 663 7947

AIME Awards celebrate stand excellence and innovation

March 5, 2013

AIME Awards celebrate stand excellence and innovation

The 2013 winners of the coveted Asia-Pacific Incentives & Meetings Expo (AIME) Awards have been announced, recognising excellence in stand design and presentation, and acknowledging Roslyn McLeod for her significant contribution to the industry.

Craig Moyes, Portfolio Director for Reed Travel Exhibitions and Karen Bolinger, CEO of the Melbourne Convention Bureau, presented Roslyn McLeod, Managing Director of Arinex with the Industry Person of the Year Award at the AIME CEO Summit yesterday.

While presenting the award, Craig Moyes acknowledged Ms McLeod’s position as an international leader in the field of business events and praised her contribution to the industry in Australia.

“Roslyn McLeod was one of Australia’s first professional conference organisers when she established Tour Hosts, and as Managing Director of the company now branded Arinex, she remains a key player in the industry,” said Mr Moyes.

“Throughout her long career Roslyn has always shown a real dedication to contribute to the industry and through her involvement in a number of bureau-led bids, she has contributed to millions of dollars’ worth of event business being won for Australia.”

Other awards presented this year included Best Stand over and under 36m², Best New Exhibitor Stand and Best Environmentally Sustainable Stand, as well as a new award for Best Innovative Stand.

Adi Ben-Nesher, Managing Director of Event Skills, judged the best innovative stand and was looking for exhibitors that included originality, efficiency and effective use of space. The winner of the inaugural award was Business Events Sunshine Coast.

“Business Events Sunshine Coast really created engagement and interaction with their effective use of the space. It felt intimate and visually appealing, they really used the area in a smart way,” Mr Ben-Nesher said.

The Best Stand 36m² and Under was awarded to Spicers Retreats Hotels & Lodges for taking the concept of luxury hotels to the next level with a visually exciting stand and a team who committed to the theme by dressing in luxe bathrobes.

India Tourism took out the Best Stand Over 36m² Award, recognised for creating a welcoming and eye-catching display that captured the essence of the country and product.

Best New Exhibitor Stand went to City of Sydney for their bright and impressive backdrop which stood out from the competition as well as the overall atmosphere of the stand inviting visitors to engage with the highly professional team.

AIME also recognised exhibitors who have gone the extra mile to make their stand environmentally friendly. For the second year in a row, the award for Best Environmentally Sustainable Stand was presented to Accor Asia-Pacific for their efforts in creating a stand with limited impact on the environment. The materials on the stand are 100 per cent reusable and its flooring system has a lifespan of 10 years or more, with a certified structural base from Good Environmental Choice Australia (GECA).

INCON unveils findings of its Fourth Annual Survey of the Global Association Conference Market

May 23, 2012

INCON unveils findings of its Fourth Annual Survey of the Global Association Conference Market
INCON today unveiled findings of its fourth annual survey of the global association conference market at the IMEX trade expo in Frankfurt.

While the overall business outlook is flat at best, there is a definite drop in positive sentiment when compared with the 2010 and 2011 survey findings. Budgeting is identified as the number one trend impacting the association sector as conference budgets continue to be scrutinised and planners seek best value in negotiating the highest level of event income. Encouragingly, suppliers are reacting effectively to market pressures on pricing to help INCON partners confirm business.

‘’It is interesting to see that trends identified in our surveys of previous years are being realised’’ commented Inge Hanser, INCON Co Chair. ‘’The strong desire to move up the supply chain, central to the 2010 survey, is taking shape with a robust focus on Consulting/Strategic Meeting Management Services both as an ongoing trend and also as the most popular description of the present value proposition of our partner companies’’ added Fellow Co Chair, Roslyn McLeod.

This research initiative contains the statistical analysis of 27 completed responses received in March 2012 from survey recipients who included managing directors of 10 INCON Partner companies. A complete survey report providing a detailed statistical breakdown of the findings is available on or by contacting

Angela Guillemet
Executive Director, INCON Group
Tel: +353 1 663 7947

INCON is a dynamic partnership of leading companies providing consistency and continuity in conference, event and destination management by combining global presence and local expertise. Operating from 160 destinations, the 10 INCON Partner companies employ 3,000 staff, annually organise 10,000 projects, serving 3 million delegates, procuring 5 million bed nights and managing budgets in excess of an estimated €1billion.

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